UK European Health Insurance Cards (EHIC) and UK Global Health Insurance Cards (UK GHIC) are free of charge.
Several unofficial websites may charge you a UK GHIC or UK EHIC application, these sites are not affiliated to NHS Business Services Authority (NHSBSA) and operate without approval from the Department of Health and Social Care (DHSC).
The law requires all unofficial sites offering UK EHIC or UK GHIC services to carry a clear disclaimer that they are not an NHSBSA site or affiliated to NHSBSA.
If you used an unofficial website to apply for your UK European Health Insurance Card (EHIC) or UK Global Health Insurance Card (GHIC), we would appreciate if you can complete a quick online survey.
NHS Business Services Authority will use the information you give to improve our processes, monitor the activities of unofficial websites, and co-operate with any enforcement action against them.
If you have been misled
If you believe you have been misled by an advertisement for an unofficial UK EHIC or UK GHIC website, report this to the Advertising Standards Authority (ASA).
NHSBSA and ASA cannot help you get a refund of any fees you have paid.
If you believe the terms and conditions of the unofficial website are unclear you can contact Citizens Advice Bureau Consumer Advice for help.
Your local Trading Standards office may be able to help if there has been a clear breach of the terms and conditions of the unofficial website.