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A provider is expected to plan for the delivery of their practice’s contracted activity level each financial year. This includes planning for events that might affect the day-to-day delivery activity.

Relief can be considered if a practice experiences an unplanned event which affects their ability to achieve contracted activity levels.

Practices in England

If you have experienced an exceptional event, you must contact NHS Dental Services Provider Assurance team within 5 working days of the event taking place.

Email: nhsbsa.dentalcases@nhs.net

Practices in Wales

If you have experienced an exceptional event, you must contact your Local Health Bored (LHB) within 5 working days of the event taking place.

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