When activating your Compass account, your login details must meet the following criteria:
Username
Your username must be a maximum of 16 characters in length. This is not case-sensitive.
Password
Your password must be at least of 8 characters long and include:
- upper case letters
- lower case letters
- numbers
You may also use special characters such as @, ! or &.
Memorable Word
Your memorable word must be at least of 8 characters and no more than 15 characters long.
Support Password
Your support password must be at least 8 characters long and include:
- upper case letters
- lower case letters
- numbers
You can also use special characters such as @, ! or &.
The same character cannot be used in sequence for example 's' in 'Passwords@01'.