You must complete the claim according to the patient's preferred gender identity.

Contact our helpdesk who'll arrange for our Claims Processing Team to advise you.

You can contact us using our online webform or call 0300 330 1348 or 0191 279 0572.

If the patient's gender is male and they're pregnant or a nursing mother, submit the claim showing the appropriate indicators including the exemption.

It will reject showing error code @125 - 'Expected or Nursing Mother where the patient is male'.

If the patient is subject to further treatment within 2 months or receives a free repair or replacement, the claim will reject under error code 869 - 'Further treatment within 2 months invalid' or 870 - 'Free Repair/Replacement within 12 months invalid' if the gender differs from the original claim.