We always recommend you check your monthly schedules and submit early to help reduce the risk of late claims.
Claims received 2 months later than completion date are deemed to be late submissions and 0 UDAs will be allocated but will still be processed for patient charge revenue.
If you think some UDAs have not been credited due to late submission, contact:
- dentalcases@nhsbsa.nhs.uk for England
- your Local Health Board (LHB) for Wales
When contacting dental cases regarding your query for an English contract, you must provide:
- your provider number
- Personal ID
- the correct pay statement
- the patient's name and date of birth or claim reference number
Due to the nature of information being sent, you must use your secure nhs.net email address.
If you do not have an NHS email, contact dentalcases@nhsbsa.nhs.uk to advise.
If investigations show you're entitled to UDAs, an override rule may be applied on your contract to allow the claims to reprocessed.
It's likely late claims would only be allowed if this was due to an NHS Business Services Authority (NHSBSA) act, error or omission.
If an override rule is created, electronic claims can be resent under a Schedule Query (SQ) indicator and online claims can be amended in Compass.
If the Year End report has already been generated, the claims cannot be amended. NHSBSA working with your commissioning team will either amend your annual contracted UDA target or agree not to carry over part or all of your UDA shortfall.
If the late submissions are not allowed, you're entitled to appeal against the decision.