We always recommend that you check your monthly schedules and submit early to help reduce the risk of late claims.
Claims received two months later than completion date are deemed to be late submissions and 0 UDAs will be allocated but will still be processed for patient charge revenue.
If you believe that some UDAs haven't been credited due to late submission, contact dentalcases@nhsbsa.nhs.uk for England or contact your Local Health Board (LHB) for Wales.
When contacting dental cases regarding your query for an English contract please provide:
- Provider number
- Performer number - this helps if it is a Corporate Body such as IDH
- Correct pay statement
- Patient name and date of birth and/or claim reference number
Due to the nature of information being sent please use your secure nhs.net email address. If you do not have an NHS email, please contact dentalcases@nhsbsa.nhs.uk to advise.
If investigations show that you are entitled to UDAs, an override rule may be applied on your contract to allow the claims to re-processed. Please note that it is likely that late claims would only be allowed if this was due to an NHS Business Services Authority (NHSBSA) act, error or omission.
If an override rule is created, electronic claims can be re-sent under a Schedule Query (SQ) indicator and online claims can be amended in Compass. If the Year End report has already been generated the claims cannot be amended as above. Instead, the NHSBSA working with your commissioning team will either amend your annual contracted UDA target or agree not to carry over part or all of your UDA shortfall.
If however the late submissions are not allowed, you're entitled to appeal against the decision.