How do I claim if a patient I referred through an Advanced Mandatory Referral no longer wishes to receive the treatment?

If a patient has changed their mind about receiving the dental treatment planned for an Advanced Mandatory Referral, the referring performer should amend their original claim. They need to withdraw the original claim, and then resubmit it with only the treatment they provided included on the claim. If submitting an Online FP17, they should also remove the treatment band from the 'Referral for advanced mandatory services' box on the 'Clinical Data Set' tab.

Any difference in patient charge must also be refunded to the patient by the referring practice that collected it initially.

In any instance of the above, the referring performer must fully note the patients clinical notes explaining why the referral was originally made, why the referral wasn't accepted / provided and any subsequent actions that have been taken as a result.

The referred to performer wouldn't be able to submit a claim for the planned treatment without the authorisation of their Commissioner (Sustainability and Transformation Partnership / Local Health Board) first.