If a patient has changed their mind about receiving the dental treatment planned for an Advanced Mandatory Referral, the referring clinician must amend their original claim.
They must withdraw the original claim and resubmit it with only the treatment they provided included on the claim.
If submitting an online FP17, they must remove the treatment band from the 'Referral for advanced mandatory services' box on the 'Clinical Data Set' tab.
Any difference in patient charge must be refunded to the patient by the referring practice who collected it initially.
The referring clinician must note the patient's clinical notes explaining:
- why the referral was originally made
- why the referral was not accepted or provided
- any subsequent actions that have been taken as a result
The referred to clinician cannot submit a claim for the planned treatment without the authorisation of their Integrated Care Board (ICB) or Local Health Board (LHB).