The NHS Friends and Family Test (FFT) helps providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed.

Complete the FFT submission.

The FFT survey is available to complete for the first 12 working days of each month.

The NHS Business Services Authority carries out the monthly collection of FFT returns on behalf of NHS England and Improvement (NHSEI).

The FFT requires one submission for each location ID. If you have multiple contracts at the same address, you need to submit your figures against one contract number.

You can find your location ID and check your address using the ‘Contract Search’ screen in Compass. 

View the FFT submission guidance & FFT submission dates 2023-2024 on the Friends and family test section of the NHSBSA website.

For more information about FFT visit the NHSEI website where you can also find further guidance on the submission of NHS dental FFT data.

If you have any other questions, email the FFT helpdesk