If you receive the error ‘VT number not recognised’ when adding a Vocational Trainer (VT), this means the performer does not have the 'Vocational Trainer' box ticked in their performer record.

If you’re a provider, you must speak to your commissioner to update the performer record.

If you’re a commissioner, you can tick the ‘Vocational Trainer’ using the following instructions:

  1. Go to ‘Performer Update’ in the ‘Performer’ folder on the ‘Homepage Menu’.
  2. Search for the performer and click 'Edit'.
  3. Tick the Vocational Trainer box and click 'Save'.