Most overpayments are recovered by reducing your future bursary payments. We'll contact you when this is the case.
You can view the deductions applied to your bursary by viewing your 'Payment Schedule' in your account.
If you're no longer in receipt of a bursary or the reduction to your remaining bursary entitlement did not clear the whole overpayment, you'll be sent a letter confirming the outstanding overpayment.
Following this letter, you'll receive an invoice from our finance team within 6 weeks.
You must not contact the finance team to discuss repayment until you've received your invoice.
For overpayments not being taken from your bursary payment, you can make repayments by:
To contact us or finance about your overpayment, call 0300 330 1345 and select:
- option one for our helpdesk if your query is about why you've been overpaid and how this was calculated
- option 2 for our finance team if you've received an invoice and your query is about repayment such as setting up a repayment plan, querying the outstanding balance or checking the amount already repaid
Cheque
The cheque must be payable to 'NHS Student Bursaries'.
Add the invoice number on the back of your cheque and send to:
Accounts Receivable
Finance Team
Stella House
Goldcrest Way
Newburn Riverside
Newcastle upon Tyne
NE15 8NY
Online by debit or credit card
Make a payment on our website.
Enter your NHS Bursary reference number and invoice number.
You must pay the full amount of the invoice or if you've agreed to an instalment plan with the finance team, you must specify the amount agreed on.
If you're paying by instalments, you must pay each month on our website. Debit and credit cards cannot be accepted over the telephone.
Bacs transfer
You can pay the balance by Bacs transfer or standing order.
The reference number in the Bacs Transfer must be your BRN reference/invoice number without the '000000' such as '999999/12345'.
Bank name: NatWest
Account name: NHSBSA Student Bursary
Sort code: 60-70-80
Account number: 10013113
If you've withdrawn from your course and make no attempt to repay the overpayment balance, this will be passed to a debt recovery company.
The outstanding amount may be able to be recovered from your new bursary entitlement if you return to the course but you must contact the finance team to arrange this.