If you've not received your NHS Bursary payment, check:
- you've added your bank details to your bursary account if it's your first payment - once you've added your details, we can process your payment
- with your bank or building society if you're looking for your payment using an ATM as the bursary payment does not always show immediately at the ATM even when it's been paid
- the 'Payment Schedule' page on your account - if there's no date next to the payment in question it's not yet been released
- the date for an expected underpayment on the 'Payment Schedule' page on your account, you must allow 10 working days from the date the underpayment first appeared to receive this payment
- your bank details are correct on the 'Student details' page of your account
Bank details are incorrect
You must update your bank details using the 'Update Bank Details' section.
Details were for an old account or only the account number was incorrect
Contact your bank telling them the account details used for the payment and the amount, to ask what will happen to the money.
If the payment is being returned to us, we'll release this money to you again once we receive and process it, assuming you've already updated your bank details.This process can take several weeks depending on how long it takes for the payment to be returned.
If your bank tells you the payment cannot be returned due to the incorrect account number you entered belonging to someone else, you must contact us. We cannot advise if this money can be retrieved to release it again but we may be able to investigate further.
Sort code was incorrect
The payment will be returned to us and we'll release this money to you again once we receive and process it, assuming you've already updated your bank details. This process can take several weeks depending on how long it takes for the payment to be returned.