In England patients pay for their NHS prescriptions and NHS dental treatment. This is an important source of funding for the NHS.
Each year, the NHS loses significant funds due to people claiming free prescriptions or dental treatment they were not entitled to. This directly reduces the money available for core patient care.
Exemption Checking Services (ECS) carry out checks on patient claims. If they cannot confirm that a patient was entitled to claim free NHS prescriptions or NHS dental treatment, they'll be sent an enquiry letter asking them to confirm their entitlement. If they do not respond within 28 days, they'll be sent a Penalty Charge Notice (PCN).
If you’ve received a PCN, you must contact the department who issued the PCN:
If you live in England
If you live in Scotland
If you live in Wales
If you live in Northern Ireland
For optical treatment contact Central Services Agency Belfast.