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If you need to change the reason for retirement or lump sum option, email nhsbsa.pensionsemployer@nhsbsa.nhs.uk confirming the correct information. For changes to a lump sum option, you must also attach the AW8 to your email.

If you need to change bank account details, ask the employee to contact us with the correct details including their:

  • bank sort code
  • bank account number
  • full address

For any other information, complete an SD55E on Pensions Online (POL). You can find guidance on completing the SD55E on the Employer hub.

If you receive an error message you need help with, email the details of the error to nhsbsa.pensionsemployer@nhsbsa.nhs.uk.

If you do not have access to POL, you must complete a Change of employment details (SD55E) and the Changes to financial information Excel spreadsheet. These must be sent to directionbodies@nhsbsa.nhs.uk.

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