What should I do if there is missing or incorrect information on my Total Reward Statement (TRS)?

Missing information

If there’s missing pension information on your TRS, this may be because:

• you’re not a member of the NHS Pension Scheme or joined within the last year
• your pension benefits cannot be calculated on the automated system.

Contact your pension officer who’ll arrange for an estimate to be produced.

If there’s missing employment information on your TRS, this may be because:

• your employer does not use Electronic Staff Record (ESR)
• you started NHS employment during the current financial year.

Incorrect information

If any information from your employer was received after the 31 March, this will show on your next TRS.

If you’re unable to wait until your next TRS is available, contact your employer to provide you with an estimate.

If they’re unable to do so, complete an estimate request form.