You can pay a Penalty Charge Notice (PCN) in full or set up a Direct Debit (DD) on our website:

Pay online

If you are unable to pay or set up a DD online, you can make payment 24 hours a day by calling our payment line 0300 330 1293.

You can make part payment towards your outstanding balance:

  • if paying online, change the amount when asked ‘How much are you paying today’
  • if payment by phone, choose the ‘part payment’ option and type the amount into your phone when asked

If you cannot make payment using these methods, you can send a cheque or postal order to ‘NHS Business Services Authority’. Make sure to write your reference number and postcode on the back of your cheque or postal order and send it to:

Dental Exemption Checking Service,
Bridge House,
152 Pilgrim Street,
Newcastle Upon Tyne,

If you cannot pay using one of these methods, you can ask a third party such as a trusted friend or family member to pay on your behalf.

Check what help you could get to pay for NHS costs and apply online.

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