A DD guarantee is offered by all banks and building societies that accept instructions to pay DDs.

If there are any changes to the amount, date or frequency of your DD the NHS Business Services Authority (NHSBSA) will notify you 10 working days in advance of your account being debited or as otherwise agreed.

If you request the NHSBSA to collect a payment, confirmation of the amount and date will be given to you at the time of the request.

If an error is made in the payment of your DD by the NHSBSA or your bank or building society, you're entitled to a full and immediate refund of the amount paid from your bank or building society.

If you receive a refund you're not entitled to, you must pay it back when the NHSBSA asks you to.

You can cancel a DD at any time by contacting your bank or building society. Written confirmation may be required.

You must also contact us.