If the PPC holder has died, you may be able to claim a refund.
To claim a refund, send a copy of the death certificate and a covering letter to:
Email: nhsbsa.ppc1@nhsbsa.nhs.uk
Address:
Policy Refunds
NHSBSA
Bridge House
152 Pilgrim Street
Newcastle upon Tyne
NE1 6SN
The covering letter must include:
- the PPC holder's full name
- the PPC holder's full address
- contact details for the person the refund will be paid to
The type of refund you can claim depends on when the PPC holder has died and the duration of their PPC.
Refunds must be claimed within 24 months of the date of death.
Full refund
You can claim a full refund if the PPC holder:
- died during the first month of the PPC
- went into hospital within the first month of the PPC and died in hospital before the PPC expired
Partial refund
You can claim a partial refund if the PPC holder:
- died during the second month of a 3 month PPC
- died between the second and eleventh month of a 12 month PPC
- went into hospital after the first month and died in hospital before the PPC expired
No refund
If the PPC holder died during the final month of their PPC or went into hospital during the final month of their PPC and died in hospital, you cannot claim a refund.