If you’ve not received your PPC and the money has left your bank account, contact our helpdesk.
If your PPC does not arrive before the start date, you can still collect your prescriptions by ticking ‘box F’ on the prescription form.
If you've made a note of the certificate number, give this to the pharmacy or dispensing doctor.
If you do not have your certificate number, the pharmacist or dispensing doctor cannot refuse to dispense medication. They’ll mark 'evidence not seen' on your prescription.
If you bought a PPC at a pharmacy and have not received it, you must contact the pharmacy to resubmit your application.
Check what help you could get to pay for NHS costs and apply online.