If your PPC has been lost or stolen, you can find your certificate details here.
You do not need a copy of your certificate to claim free prescriptions. If you can see your certificate details online, tick box ‘F’ on the back of your prescription. The pharmacy will accept this and mark it as 'evidence not seen' on the prescription.
If you cannot find your certificate details online or still need a replacement certificate, contact us using our online form. You must select the 'Prescription Prepayment (PPC)' option on the form.
We’ll send your certificate details by email.
If you would like a duplicate certificate, you’ll receive your replacement certificate within:
- 24 hours if you have a digital certificate
- 10 working days if you have a paper certificate