Your personal details on your medical exemption certificate must match your GP records to avoid a Penalty Charge Notice (PCN).
Address
If you've changed address, you must tell your GP before contacting us to update your details.
You'll not receive a replacement certificate as your current medical exemption certificate will remain valid.
Name
To update the name on your medical exemption certificate, send us a photocopy or scanned image of one of the following documents showing your correct name:
- marriage certificate
- civil partnership certificate
- deed poll including un-enrolled
- passport
- driving licence
We'll issue your new certificate within 10 working days of receiving your evidence.
If you have any NHS prescriptions to collect while waiting for your certificate to arrive, tick box 'E' on the back of your prescription. You do not need to pay as the pharmacy can tick the box marked 'Evidence not seen' on your prescription.
Date of birth
To update your date of birth, send us a photocopy or scanned image of one of the following documents:
- birth certificate
- passport
- driving licence
You'll not receive a replacement certificate as your current medical exemption certificate will remain valid.
Evidence
If you need to update your name or date of birth, you must send us evidence by email or post.
Email address: nhsbsa.ppc1@nhsbsa.nhs.uk
Address:
NHS Business Services Authority
Medical Exemption Certificates
Bridge House
152 Pilgrim Street
Newcastle upon Tyne
NE1 6SN
We recommend sending photocopies. If you send us original documents, these will be returned within 20 working days from the date you sent them.