You’ll receive a new tax credit exemption certificate 4 to 6 weeks after your assessment is completed by HM Revenue and Customs (HMRC).

If HMRC tell us you’re entitled, you’ll receive your certificate by the end of the following month.

You can show your Tax Credit award notice as evidence of your entitlement until your new certificate arrives.

If you’ve not received a new certificate, this could be because you:

  • are no longer entitled
  • have changed address and not updated this with HMRC
  • receive manual tax credit payments.

If you’re no longer entitled

If you do not qualify, a new certificate will not be sent.

Your last tax credit exemption certificate advised you will only receive a new certificate if you ‘continue to meet the qualifying conditions.’

Changes that can affect your entitlement are:

  • your Child Tax Credit payments stopping
  • your partner moving in or out of the household
  • your annual income increasing above £15,276
  • you or your partner receiving a qualifying benefit or exemption.

You can check if you’re entitled to an NHS tax credit exemption certificate using our website. If you’re still unsure about your entitlement you’ll need to speak to HMRC.

Check what help you could get to pay for NHS costs and apply online.

If you receive manual payments

Manual tax credit payments are payments not made directly to a bank account.

If you’re receiving a manual payment you’ll not be sent an NHS tax credit exemption certificate. You can use your Award Notice as evidence of your entitlement.