We have a complaints procedure for members and employers.
Members
Contact our Customer Contact Centre by:
Telephone: 0300 330 1346
Email address: nhsbsa.pensionsmember@nhsbsa.nhs.uk
If you cannot resolve a query or dispute through our Customer Contact Centre, the complaints process is available on our website.
There's no timescale for informal complaints.
Formal complaints will be responded to within 40 working days.
Employers
Contact our Customer Contact Centre by:
Telephone: 0300 3301 353
Email address: nhsbsa.pensionsemployers@nhsbsa.nhs.uk
If your complaint is about a serious ill health case, contact the Stakeholder Engagement Team (SET) at stakeholderengagement@nhsbsa.nhs.uk.