Third-party authorisation is when you nominate another person or organisation to speak on your behalf.
To give a third-party authority to contact us to discuss your pension, you must provide a signed and dated Letter of Authority (LOA).
If the third-party is an organisation, you must confirm if the authority is for the organisation as a whole or only named individuals.
You can submit third-party authorisation for multiple individuals or groups. You must make it clear what information we can give to each individual or group.
A third-party cannot approve transactions or change any information on your record. If you cannot do this yourself, the third-party must have a power of attorney or Court of Protection (COP).
The LOA must include:
- your name, we can accept initial and surname
- your full address including postcode
- your signature
- the date it was signed
- your National Insurance (NI) or membership number
- who's being authorised, including named individuals or organisation
- if there’s any restriction on information that can be given to the third-party
The LOA is valid for 3 years from the date of the letter. If you want to remove the authority before this, you must write to us.
The letter can be sent as an email attachment to nhsbsa.pensionsmember@nhsbsa.nhs.uk or by post to:
NHS Pensions
PO Box 683
Unit 5
Newcastle Upon Tyne
NE5 9EE
It can take up to 10 working days for a LOA to be added to your record.
Before discussing any information we hold, the third-party must pass customer verification when contacting us by telephone or email.
We cannot discuss any information we hold with a third-party over Direct Message (DM) on social media.