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To claim a refund you must complete an RF12 form.

If you’re in active NHS employment, submit this to your employer.

If you have more than one NHS employer, you only need to submit one RF12 form. This must go to the most recent employer to which the refund period relates.

If you’re no longer paying into the NHS Pension Scheme, send your RF12 form to NHS Pensions.

We'll aim to pay your refund within 15 working days of receiving your RF12 form against our statutory target of one month. If we receive your RF12 form and there's missing information, we'll aim to pay your refund within 15 working days of receiving all information necessary to process your refund application, against our statutory target of one month.

Once we've authorised your refund a payable order is sent second-class to the head office of your bank. A letter confirming the payment of your refund will be sent to the address we hold for you. 

We'll pay your refund directly into your bank account using the bank account details provided on your RF12 form, unless you opted to have the refund paid to a nominee. The payment will be credited to your bank account within 7 working days.

If you opt to have the refund paid to a nominee, a payable order in their name will be sent to their address.

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