The statutory target for an NHS Pension to be paid is within 30 days of your payable date or within 30 days of the date NHS Pensions receives all the relevant information we need to process your pension benefit application. This includes your lump sum.

Any arrears will be payable from your chosen retirement date.

We aim to process all award claims around 10 working days before the payable date. If the payable date has already passed, it'll be within 10 working days of receipt or within 10 working days of receiving all the necessary information in order to process the application.

We ask employers to send the award claim forms to us 3 months before the proposed date of retirement. This does not mean an award will take 3 months to process.

The timescale will vary depending on:

  • when we receive the application from the payable date
  • the last day of service
  • if further information is required.

Once we've completed an award, it can take a further 3-5 working days to go into your bank account.