You may receive an error message on POL.
If you see the error "There are update forms in suspense at NHSBSA", email firstname.lastname@example.org.
Use ‘AWARD PENDING SD******’ as the subject of the email.
Once the error has cleared, you’ll be contacted by email.
If you see error ‘EPOL - VXML Produced could not be saved’, send a screenshot of the error to email@example.com.