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You may receive an error message on POL.

If you see the error "There are update forms in suspense at NHSBSA", email nhsbsa.datamanagement@nhs.net.

Use ‘AWARD PENDING SD******’ as the subject of the email.

Once the error has cleared, you’ll be contacted by email.

If you see error ‘EPOL - VXML Produced could not be saved’, send a screenshot of the error to nhsbsa.pensionsemployer@nhsbsa.nhs.uk.