Yes, once the reference request has been sent, Trac will automatically send emails to chase the request.
In addition to this HR Shared Services (HRSS) will chase any outstanding checks (including references) by email every five working days. Further information on this can be found in the article Who should chase outstanding pre-employment checks? (BSA).
The table below explains the schedule for chasing references:
| Day | Action |
| 0 | Reference request sent via email |
| 1 | -- |
| 2 | -- |
| 3 | Referee chaser 1 email sent |
| 4 | -- |
| 5 | -- |
| 6 | Referee chaser 2 email sent An alert email is also sent to the candidate and Recruiting Manager (RM) to make them aware that there has been no response. |
| 7 | -- |
| 8 | -- |
| 9 | Referee chaser 3 email sent |
| 10 | Alert email sent to HR Recruitment Contact An alert email is also sent to the candidate and RM to make them aware that there has been no response. |
| 11 | -- |
| 12 | Referee chaser 4 email sent |
| Beyond | No further automated action If HR Shared Services (HRSS) still have not received a response at this point, they will contact the candidate for alternative reference details. Should the Recruiting Manager request that the reference be waived as a referee is not responding they will need to seek approval from the Corporate HR team. |