Smartcard users can register for self-service unlock and renew; this will allow you to reset your own smartcard password should your smartcard become locked. This function also allows you to self-renew the certificates on your smartcard.
If your smart card is locked or the certificates have expired and you did not previously register for self-unlocking, please contact the HR Shared Services (HRSS) Query team for support.
It is recommended that you register for the self-service unlock once HRSS have taken the appropriate actions.
How to register for self-unlocking
Please follow the below instructions to have your smart card unlocked:
- Log into the Care Identity Service (Please only use Internet Explorer)
- select run
- select ‘Launch Care Identity Service (Replaces UIM, Calendra and CMS)’ from the list of options shown
- once you have reached the home page for CIS, click the ‘My Profile’ link on the right-hand side of the page
- locate the ‘Self-Service’ section of the page and click ‘Register’
- create a (normally 4 digits) and click ‘Continue’
- you will be asked to set four security questions, using the options in the dropdown boxes
- once you have set the security questions, click ‘Continue’. You will be asked to provide an email address (this will usually populate with your @nhs.net email address. If it does not, enter your nhs.net email address into the box) click ‘Continue’
- an email will be sent to you containing a code to complete the registration process. Enter the code and click ‘Continue'.
This will complete the registration process and you will see a message on the screen telling you that this has been successful.
Should the above process not work, or you experience any issues please contact the HRSS Query team for further support.