Further to the fourth of a series of regular updates to general dental practices and community dental services regarding the COVID-19 situation (Publications approval reference 001559, letter dated 15 April 2020) including providing remote telephone triage for their patients with urgent needs. Clarification from NHS England-Improvement Commissioners about how Providers can manage this service has been given for Patient Charges:


“Patient charges


Queries have arisen about when to apply patient charges in the following circumstances:


  • telephone triage – there is no regulatory framework to claim for activity or apply patient charges for a patient contact/triage via telephone; providers undertaking telephone triage are advised to keep a manual record of patients triaged by telephone, with the view that this data

  • collection will help support and inform development of contract management arrangements for 2020/21 urgent treatments provided within UDC systems should adhere to the current regulatory framework for FP17 submission and applying patient charges”.