Clarification from NHS England-Improvement Commissioners about how Providers can manage this service has been given for Patient Charges:

Patient charges

Queries have arisen about when to apply patient charges in the following circumstances:

  • telephone triage – there is no regulatory framework to claim for activity or apply patient charges for a patient contact/triage via telephone; providers undertaking telephone triage are advised to keep a manual record of patients triaged by telephone, with the view that this data
  • collection will help support and inform development of contract management arrangements for 2020/21 urgent treatments provided within UDC systems should adhere to the current regulatory framework for FP17 submission and applying patient charges”.