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NHS Business Services Authority (NHSBSA) carry out checks on claims for free NHS dental treatment. If our checks cannot confirm that you were entitled to claim free NHS dental treatment, we send an enquiry letter asking if you were entitled.

If we do not receive a response within 28 days, a Penalty Charge Notice (PCN) is sent.

If you're sent a PCN, you'll be asked to pay the original NHS dental treatment charges, and an additional penalty charge. The penalty charge is 5 times the original amount owed, up to a maximum of £100.

If you do not make payment within 28 days, a surcharge may be added. The surcharge is 50% of the penalty charge, up to a maximum of £50.

Pay or challenge your PCN on our website.

Check what help you could get to pay for NHS costs and apply online