Follow the guidance for:
- what active members and pensioner members can do
- what currently only pensioner members can do
- what an active pensioner can do
What active members and pensioner members can do
View your Total Reward Statement (TRS) or Annual Benefit Statement (ABS)
You can view your TRS or ABS on the 'Benefits dashboard' section by selecting 'Current Retirement Benefits'.
View personal details
Go to the ‘Your Details’ section and select ‘Personal details’.
This will show your:
- membership number
- name held on your pension record
- National Insurance number held on the pension record
- date of birth held on the pension record and if it's been verified
- nomination status
- status within the NHS Pension Scheme
If your name, date of birth or National Insurance number are incorrect, you must contact your employer if you're an active member of the Scheme.
Non-active members must send evidence of the correct details to us.
Update contact details
Go to the ‘Your Details’ section and select ‘Contact Details’.
Select ‘Edit’ to update your contact details.
You must update any changes with your current NHS employer if you're an active member of the Scheme.
Make a nomination
- Select Manage your Pension.
- Select Nominations.
- Read the declaration and select Accept.
- Select Nominate Person or Nominate Organisation.
- Enter your nominee or organisation details.
- Select Death Benefit Election or Partner Nomination.
- Enter the percentage share.
- Enter the address for the nominee or select the Use your address option if they live at the same address.
- Select Save and Continue.
- Check the nomination and select Save and Continue if correct or Undo changes if a mistake has been made.
Your nomination will be updated on your pension record within 24 hours.
We'll contact you directly if it's rejected including the reason why and the next actions to take.
Read more information about nominations.
Updating or removing a nomination
Existing nominations can be updated or removed in the ‘Nominations’ section.
Select the pencil icon to update a nominee’s details.
Select the bin icon to delete the nomination.
Update account login and security details
Select Manage your Pension and then select My Account.
You can update your login details and check other security options.
Updating your email address or telephone number in this section does not update the contact details in the ‘Your details’ section.
You can set up or change security questions used when recovering your account.
Change password
Go to the ‘Password & Sign-in Method' section.
This will show the last time your password was changed.
Select Change Password.
You must re-enter your current password before being asked to create a new password.
Change Two-factor authentication (2FA) method
Go to the ‘Password & Sign-in Method' section.
Select Change Two Factor Authentication Settings.
Select the 2FA method you want to use.
Follow the on-screen instructions and enter the code received.
Create recovery codes
Recovery codes are used when you do not have access to the 2FA device linked to your account.
You can generate 8 codes.
View employment history
Select Service employment from the drop-down to view a history of your pensionable membership.
This will show the dates of membership and the name of the employer.
There will be a second employment showing for when you moved into the 2015 Scheme.
View salary and contributions history
Select Earnings History from the drop-down.
This will show the salary and contributions amount recorded for each year.
View part-time hours history
If you’ve worked part-time, you can view the total hours worked for each financial year.
Select Your Details and Part Time Hours Details.
No hours will be listed if you've never worked part-time.
Change email address
Go to the ‘Account Details/Recovery’ section and select Change next to the email address showing.
You must re-enter your password before you can enter the new email address.
You’ll be sent a verification email with a link to verify the new email address.
Check your junk or spam folders if you do not receive the email. If the email has not been received, select ‘Resend’ from the notification banner.
Change telephone number
You can change the telephone number used to send the SMS message when logging in.
Select Change next to the telephone number showing.
You must re-enter your password before you can enter the new telephone number.
Add security questions
Select Change Security Questions.
You must re-enter your password.
Select a security question from the drop-down list.
Enter your answer and select Continue to save.
View sign in location history
This shows:
- the time & date of login
- browser and operating system used
- IP address
If you do not recognise any of the details, change your password.
What currently only pensioner members can do
View your payslip or P60
- Select the drop-down arrow next to 'Manage your Pension'.
- Select P60’s or Payslip.
- Select the year and month on the drop-down menu.
- Select Download payslip or P60.
Your payslip or P60 will be added to your downloads folder.
Change bank details
You can update the UK bank account your pension is paid into.
- Select Bank Details.
- Select Change your bank details.
- Enter your sort code, account number and building society number if required.
- Select Effective date.
- Select Confirm to make the changes.
Read how to update overseas bank account details.
What an active pensioner can do
Active pensioners are members that have claimed all or part of their pension and returned to work and continue to contribute into the NHS Pension Scheme.
These members can only view the active member portal. They'll not be able to do any actions a pensioner member can.