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You can register for My NHS Pension if you:

  • currently pay into the NHS Pension Scheme
  • have paid into the NHS Pension Scheme previously but no longer do
  • are getting paid NHS pension benefits 

You cannot currently register for My NHS Pension if:

  • you're a child dependant of a member who has died
  • you're acting on a member's behalf, even if you have a power of attorney (POA)
  • you have a pension credit record from a divorce or dissolution of a civil partnership
  • you have an adult dependant’s pension

Registering for first time use​

You’ll be sent a unique registration code and personal ID code by letter or email.​

If you've not received the email from My NHS Pension, check your junk or spam folders. It can take up to 24 hours for you to receive any emails.

You must:

  1. Go to the My NHS Pension website.
  2. Select Sign in/Register.
  3. View and accept the terms and conditions.
  4. Select Register.
  5. Enter your registration information.
  6. Enter all the details requested.
  7. Create a username and password.
  8. Enter your email address - we recommend using your personal email address as it will be used for account recovery.
  9. Create security questions.
  10. Verify your email - if you do not verify your email, you’ll not be able to use any of the self-service functions.

Registration and personal ID codes

The registration and personal ID codes uses a mixture of numbers and letters.

The letters are case sensitive. Make sure the letters 'L', 'I' and 'O' and numbers '1' and '0' are entered correctly.

Your invitation letter or email will have a phonetic breakdown.

Email address

Your email address will not be accepted if it includes any of the following special characters:

! ” $ & ’ * ; : < = >  [ \ ] ^ ` { | } ~

You must use an alternative personal email address that does not include a special character.

If you do not have an alternative email address to use, email nhsbsa.mynhspension@nhsbsa.nhs.uk.

Verifying your email 

If you do not verify your email after registering, you’ll receive a reminder email asking you to complete verification.

If you've not received this, check your junk and spam folders. The email will be sent from mynhspensionnoreply@nhsbsa.nhs.uk.

If you do not have the verification email, sign in to My NHS Pension and select ‘Resend’ in the notification bar.

Two-factor authentication (2FA)

When you first log in, you must set up 2FA.

2FA protects your My NHS Pension account by asking for a unique security code each time you sign in.

You can choose to get your security codes:

  • sent by text message
  • using an authenticator app downloaded on your phone such as Google, Microsoft or Apple which work on most laptops and PCs

Recovery codes

If you lose access to your 2FA device, you can recover your My NHS Pension account by entering a unique recovery code.

When you register, you’ll get 10 recovery codes which will appear on a separate web browser once you've set up 2FA.

You must make a note of the codes for future use as they'll not be sent to you again.

You can use a recovery code if you're locked out of your My NHS Pension account.

Each recovery code can only be used once.

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