You can add your HRT PPC to your Apple Wallet.
You must purchase your certificate online using an Apple device with iOS version 10 or above to add your HRT PPC to your wallet.
If your Apple device does not support the required iOS version, you will not be given the option to download the pass and add it to your apple wallet.
Google Wallet is not available but will be in the future.
How to add an HRT PPC to Apple Wallet
When you complete an application to buy or renew a certificate you can select Add to Apple wallet.
This creates an Apple Pass with your HRT PPC details.
You cannot add an existing HRT PPC to your wallet or re-add one that has been deleted.
Renewed HRT PPCs must be added as a new pass.
If the download fails, you'll see a generic error message from Apple.
They can close this message and try to add the pass again.
If you select Cancel, the pass will not be added and you'll return to the application complete screen.
Once you've added your HRT PPC to your Apple Wallet, it will show along with any other cards, tickets, or certificates you have stored.
The most recent downloaded will be at the top on Apple Wallet.
You can change the order of your passes by selecting and holding the visible section of a pass and moving it up and down your deck.
You can see the:
- pass is for an NHS HRT PPC
- certificate holders name
- certificate reference
- start date
- end date
The certificate also includes ‘pass details’ which are viewable by selecting (…). This has more information about the HRT PPC and how to use it to collect HRT medication.
It also includes a link to the most up to date list of medicines covered by the HRT PPC.
Viewing and showing the HRT PPC at a pharmacy
To view your certificate you must open your Wallet App and then find the HRT PPC. This can be shown to the pharmacy.
Change of details
If a customer’s details change you cannot update or add another pass with the new details.
You must contact us to update the details and reissue the certificate by email or post.
Cancelling their HRT PPC
If you cancel your HRT PPC, your pass is not automatically deleted from your wallet. It will only become hidden once it's expired.
If you use a cancelled HRT PPC as evidence to collect a prescription, you may be subject to a penalty charge.
Deleting the pass
Deleting the pass removes it from your device.
The HRT PPC will still be valid until it expires.
You cannot download the pass again. If you received the HRT PPC by email or printed it, you can still use it. The HRT PPC can be reissued if needed.