You can change your PIN at a cash machine where this service is available.
If you've forgotten your PIN, you can call our automated service on 0118 338 5810 24 hours a day, 7 days a week.
Select option 3 to make the request.
You'll be asked for your:
- 16-digit card number
- date of birth
- 6-digit telephone access code
Your card will be blocked if the PIN is entered incorrectly 3 times. Contact us if your PIN has been blocked.