You'll be sent an email asking you to log into your account to see the reason the claim was rejected.
There will be a note from the processor on the claim record to explain why.
If the claim has been rejected because the information or evidence was incorrect, the claim will be returned to you for editing. A note will be added to your claim to explain what edits you must complete before resubmitting the claim.
You can find your returned claim on your 'Manage Claims' tab under 'Needs Action'.
When you've resubmitted your new claim, we'll process this within 2 to 6 weeks.
Once a claim has been approved, you'll receive the payment directly to your nominated bank account within 10 working days.
Claims or payments cannot be fast tracked.
If your claim has been rejected and you're not sure why, you must contact us.