You can read guidance on:
- how to download the Authenticator app
- how to use the Authenticator app
- how to sign into a work account using 2-step verification
- frequently asked questions
- how to manage connected work devices
We cannot advise on any queries as the Microsoft Authenticator is not an NHS Business Services Authority (NHSBSA) system.
New device
You must contact us if you've changed your device since onboarding and need a new QR code to set Microsoft Authenticator up.
We'll generate a new QR code and email it to you within 3 working days.
You must sign back into your account and scan the QR code to complete the set up.