If you’re having technical issues with the Microsoft Authenticator application, you can read guidance on:
- how to download the authenticator app
- how to use the authenticator app
- how to sign into a work account using 2-step verification
- frequently asked questions
- how to manage connected work devices
We’re not able to advise on any other queries as it’s Microsoft’s authenticator and not a NHSBSA system.
New device
If you’ve changed your device since onboarding and need a new QR code to set up Microsoft Authenticator again, you must contact us.
We’ll generate a new QR code and email it to you. You must sign back into your account and scan it to complete the set up.