You can read guidance on:
- how to download the Authenticator app
- how to use the Authenticator app
- how to sign into a work account using 2-step verification
- how to manage connected work devices
- frequently asked questions
We cannot advise on any queries as the Microsoft Authenticator is not an NHS Business Services Authority (NHSBSA) system.
New device
If you've changed your device after onboarding, your Microsoft Authenticator must be set up again. To do this:
- Download the Microsoft Authenticator app.
- Email asc.onboarding@nhsbsa.nhs.uk with your Workplace ID to request a new QR code - you’ll get a response within 3 working days.
- Once you've received a response, sign into your Adult Social Care Learning and Development Support Scheme (ASC-LDSS) account.
- Select Verified IDs.
- Scan the new QR code to complete the set up.