| External link: How do I create my Compass account? |
Compass accounts are created by:
- Primary Care Support England (PCSE) for dentists in England
- the Local Health Board (LHB) for dentists in Wales
- the Administrator for participant users
Once your account has been created, an activation email will be sent to your registered email address with a link to the activation form.
You must complete this form to activate your account.
Once you've activated your account, you’ll be able to log in.
If you’ve not received your activation email, check the junk folder of your email account.
If you still cannot find your activation email, contact us to check if your account has been activated.
Criteria for creating Compass login details
Your login details must meet the following criteria:
Username
Your username must be a maximum of 16 characters in length. This is not case sensitive.
You cannot change the username for your Compass account once created.
Password
Your password must be at least 8 characters long and include:
- upper case letters
- lower case letters
- numbers
You can also use special characters such as '@', '!', or '&'.
Memorable word
Your memorable word must be at least 8 characters and no more than 15 characters long.
Support password
Your support password must be at least 8 characters long and include:
- upper case letters
- lower case letters
- numbers
You cannot use special characters.
The same character cannot be used twice.