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You can claim a refund of your PPC if you become entitled to free NHS prescriptions.

Refunds must be claimed within 3 months of being entitled.

If your PPC expires while you're in hospital, you must claim within 3 months of the PPC expiry date.

If you have a valid maternity or medical exemption certificate that started on or after 23 June 2025, we'll issue any refund automatically. If you've not received a refund, contact our helpdesk.

If your maternity or medical exemption certificate started before 23 June 2025, you must apply for the refund within 3 months of when your exemption certificate was processed.

Refunds can only be claimed if you became entitled either:

  • in the first month of a 3-month PPC
  • in the first or second month of a 3-month PPC if you hold a medical or maternity exemption certificate
  • before the last month of a 12-month PPC

If you have a paper PPC, it must be destroyed.

Universal credit (UC), other qualifying benefit or War Pension

If your qualifying benefit is UC, you must tell us the date you started to receive this. We must see your award notices covering the 4 most recent assessment periods.  If it's a new claim and you do not have 4 award notices, you must send in all you have.

Send these to us as a PDF which can be downloaded from your UC account within the 'Payment' section.

To access your statements online you’ll need to:

  1. Log in to your Universal Credit account.
  2. Go to the 'Payments and Advances' page.
  3. Select Payments to view a list of your statements.
  4. Select the relevant statement - the statement will appear on your screen.
  5. Select the option to Print to PDF or Save as PDF.

If you receive a qualifying benefit or have a War Pension, send us a copy of your benefit award letter or certificate:

Email address: nhsbsa.ppc1@nhsbsa.nhs.uk

Address:

Policy Refunds
NHSBSA
Bridge House
152 Pilgrim Street
Newcastle upon Tyne
NE1 6SN

Exemptions

If you have a valid exemption, contact our helpdesk to claim a refund.

Exemptions include:

  • HC2 certificate
  • maternity exemption certificate
  • medical exemption certificate
  • being aged 60 or over

Full-time education

If you're aged 16, 17, or 18 and have returned to full-time education, send us a covering letter with evidence of your course.

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