You can claim a refund of your PPC if you become entitled to free NHS prescriptions.
Refunds must be claimed within 3 months of becoming entitled.
Refunds can only be claimed if you became entitled either:
- in the first month of a 3-month PPC
- before the last month of a 12-month PPC
If you have a paper PPC, it must be destroyed.
Qualifying benefit or War Pension
If you receive a qualifying benefit or have a War Pension, send us a copy of your benefit award letter or certificate:
Email address: nhsbsa.ppc1@nhsbsa.nhs.uk
Address:
Policy Refunds
NHSBSA
Bridge House
152 Pilgrim Street
Newcastle upon Tyne
NE1 6SN
If your qualifying benefit is Universal Credit (UC), we must see your award notices covering the 4 most recent assessment periods. If it's a new claim and you do not have 4 award notices, you must send in all you have.
Send these to us as a PDF which can be downloaded from your UC account within the 'Payment' section.
To access your statements online you’ll need to:
- Log in to your Universal Credit account.
- Go to the 'Statement Summary' page.
- Select the relevant statement - the statement will appear on your screen.
- Select the option to Print to PDF or Save as PDF.
Exemptions
If you have a valid exemption, contact our helpdesk to claim a refund.
Exemptions include:
- NHS Tax Credit Exemption Certificate
- HC2 certificate
- maternity exemption certificate
- medical exemption certificate
- being aged 60 or over
Full-time education
If you're aged 16, 17, or 18 and have returned to full-time education, send us a covering letter with evidence of your course.