You can claim a refund of a Prescription Prepayment Certificate (PPC) if the PPC holder becomes entitled to free NHS prescriptions.
Refunds must be claimed within 3 months of when the PPC holder became entitled. They can only be claimed if:
- they became entitled in the first month of a 3 month PPC or,
- they became entitled before the last month of a 12 month PPC.
Qualifying benefit or War Pension
If the PPC holder receives a qualifying benefit or has a War Pension, send us a copy of the benefit award letter or certificate:
Email: nhsbsa.ppc1@nhsbsa.nhs.uk
Address:
Policy Refunds
NHSBSA
Bridge House
152 Pilgrim Street
Newcastle upon Tyne
NE1 6SN
If the qualifying benefit is Universal Credit, we need to see the award notices covering the 4 most recent assessment periods. If it's a new claim and they do not have 4 award notices, we need to see all that have been received to date.
Paper PPC's must be destroyed.
Exemption certificate
If the PPC holder has a valid exemption certificate, contact our helpdesk to claim the refund. Exemption certificates include:
- NHS Tax Credit Exemption Certificate (TAX)
- HC2 certificate
- Maternity Exemption Certificate (MATEX)
- Medical Exemption Certificate (MEDEX).
Full-time education
If the PPC holder is aged 16, 17, or 18 and has returned to full-time education, send us a covering letter with evidence of the course.
Paper PPC's must be destroyed.