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You can claim a refund of a Prescription Prepayment Certificate (PPC) if the PPC holder becomes entitled to free NHS prescriptions.

Refunds must be claimed within 3 months of when the PPC holder became entitled to free NHS prescriptions and can only be claimed if:

  • they became entitled in the first month of a 3 month PPC

or

  • they became entitled before the last month of a 12 month PPC

How to claim a refund depends on the reason for claiming:

Qualifying benefit or War Pension Exemption Certificate

If the PPC holder receives a qualifying benefit or has a War Pension Exemption Certificate, send us a copy of the benefit award letter or certificate to:

Email: nhsbsa.ppc1@nhsbsa.nhs.uk

Post:

Policy Refunds
NHSBSA
Bridge House
152 Pilgrim Street
Newcastle upon Tyne
NE1 6SN

If the qualifying benefit is Universal Credit we need to see the award notices covering the 4 most recent assessment periods. If it is a new claim and they do not have 4 award notices, we need to see all that have been received to date.

If the PPC is physical certificate, you must post this to the address above.

Tax credit exemption certificate, HC2 certificate, maternity exemption certificate (MATEX) or medical exemption certificate (MEDEX)

If the PPC holder has a valid tax credit exemption certificate, HC2 certificate, maternity exemption certificate (MATEX), or medical exemption certificate (MEDEX) contact our Helpdesk to claim your refund.

Full time education

If the PPC holder is age 16, 17, or 18 and has returned to full-time education, send us a covering letter with evidence of your course.

If the PPC is physical certificate, you must post this to the address above.

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