Refunds are usually paid by cheque or Bacs (Bankers Automated Clearing System) transfer.
Your refund claim will be processed within 5 working days.
It can take up to 8 weeks for a refund to be paid from the date the refund claim is processed.
Who pays your refund depends on the type of refund and where the costs were paid.
If you have any queries about how your refund will be paid, contact the correct paying authority.
Check what help you could get to pay for NHS costs and apply online.
NHS dental treatment
For:
- England, contact NHS Dental Services
- Wales, contact NHS Wales Shared Services Partnership, Contractor Services
- Scotland, contact Practitioner Services - Dental
- Northern Ireland, contact Health and Social Care Business Services Organisation (BSO)
Optical
For:
- England, contact Primary Care Support England (PCSE)
- Wales, contact NHS Wales Shared Services Partnership
- Scotland, contact Practitioner Services - Optical
- Northern Ireland, contact Health and Social Care BSO
Travel
If the place of travel has a cashier’s office, you can claim a refund by showing your receipts and evidence of your qualifying benefit or exemption at the time of treatment.
If you cannot claim a refund at the time of treatment, your refund will be paid by the place of treatment if they have a cashier's office.
If they do not have a cashier's office, the refund will be paid by your Sub ICB Location (SICBL).
NHS wig or fabric support
Refunds are paid by the finance or cashier's office of the hospital the NHS wig or fabric support was prescribed.