An overpayment may happen if:
- you’re a pensioner and your pension is recalculated after going into payment
- a pensioner passes away and receives a payment after their death
- you’re in receipt of a dependant partner or children's pension and your entitlement to these payments stops but you did not tell us
If a pension or retirement lump sum is overpaid, the money must be repaid.
We may recover the overpayment by reducing future pension payments. We’ll contact you to tell you this.
If this is not possible, we’ll contact you or the personal representative with details of the overpayment.
Read information on how to make repayments.
If you have any questions about the overpayment, contact us.
If you want to discuss repaying the overpayment or setting up a payment plan, you can contact our team by:
Email: overpayments@nhsbsa.nhs.uk
Telephone: 01253 979872
Our opening hours are 9am to 5pm Monday to Friday.
You can read more information about overpayments on our website.