What is a Delegate user?
A Delegate user is an employee who has been granted like for like access as that of the Recruiting Manager (RM). A Delegate will be able to see the same recruitments and details as the RM and can take actions on their behalf.
Only one Delegate user can be assigned to an account at any one time.
How is Delegate access requested?
A request for delegate access should come from the main Trac account holder.
The primary account holder must email the HR Shared Services (HRSS) Query team with the name and email address of the person they wish delegate access to be given to. The same will apply to have delegate access removed.
Please note: If the Delegate does not already hold a Trac account, a new account must be requested, please see the related article titled ‘Trac Access’ for further information.
How long does delegate access last for?
Delegate access is valid for one year from the date the request is actioned, unless the request is for a specific period.
What information can be shared with a Delegate?
When a Delegate contacts HRSS with a query, they can be provided the same information that would have been provided to the RM as they have the same level of access.
Administrator Access
Admin users are not allowed to have a Delegated user added to their account if they have team access. If this is attempted, an error message will display.
If the employee requires the additional access, they should raise this with the Client Account Manager and once agreed they should send this to the HRSS Query team.