What do I need to do if a treatment facility does not accept my UK Global Health Insurance Card (UK GHIC) or UK European Health Insurance Card (UK EHIC)?

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A UK GHIC or UK EHIC gives you access to all medically necessary state healthcare on the same terms as a national of the country you're visiting.

Travellers who have a valid UK GHIC or UK EHIC:

are under no obligation to provide travel insurance in a state healthcare facility
have the right to insist that their UK GHIC or UK EHIC is accepted

If the treatment facility asks you to sign a form or disclaimer, check you’re not waving the right to use your UK GHIC or UK EHIC.

Make sure you have travel insurance, a UK GHIC and UK EHIC does not cover every possibility, such as repatriation in the event of a medical emergency.

If you have a UK GHIC or UK EHIC and it is still not accepted for treatment, you can contact NHS Overseas Healthcare Services for information about how to claim a refund.

Find out more information about how to claim a refund.

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