Follow the guidance for:
ABS
If your ABS is showing no information, contact us.
The ABS is a snapshot document taken in June and October of each year. If you’ve made changes after these periods, the change will not show on the ABS until the refresh in August or December.
Membership
If you have missing or incorrect membership, follow this guidance.
Payslip or P60
If your payslip is missing, this means you’ve not received your first pension payment. Once this has been processed, your payslip will show.
Your P60 is usually issued in May or June each year. Once this has been issued, your P60 will show.
When you download your payslip or P60, this will appear in your ‘Downloads’ folder.
If your payslip or P60 is blank, send a screenshot to nhsbsa.mynhspension@nhsbsa.nhs.uk.
Pensionable pay
If you think we hold incorrect pensionable pay details, you must tell your NHS employer.
The information on My NHS Pension is provided by your employer at the end of every Scheme year. Your employer must amend your record if they’ve made an error.
Any other information
If your details are incorrect, you must contact your employer so they can update this with us.
Once you've received confirmation your details have been corrected, you must wait 24 hours before registering for My NHS Pension. You do not need a new registration or personal ID code if you’ve already been sent them.