What must I do if my NHS Healthy Start prepaid card has been lost, stolen, or damaged? · Customer Self-Service

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You can call our automated service on 0118 338 5810 hours a day, 7 days a week.

Select option 2 to request a replacement card. You'll be asked for your:

date of birth
10-digit client ID - this is on the letter your prepaid card came with

You'll receive your replacement NHS Healthy Start prepaid card within 10 working days.