This is a prepaid card you get if you’re eligible for the Healthy Start scheme.
The card is topped up every 4 weeks.
Find out where to shop on the Healthy Start website.
Restrictions are placed on the card to make sure it's used appropriately.
You cannot:
- withdraw money
- get cashback
- go overdrawn
- use the card for online purchases
- use the card on your phone's wallet app
- use the card abroad
- pay for non-Healthy Start items
You can find more information on the Healthy Start scheme rules on our website.
If you want to turn off your contactless payments, contact us.
Help with your Healthy Start card
You can call our automated service on 0118 338 5810. The service is open 24 hours a day, 7 days a week.
You can find more information about call charges on our website.
On the automated service you can:
- activate your card on option 1
- report your card as lost, stolen, or damaged on option 2
- make other requests on option 3
For option 1 and option 2, you need your 10-digit client ID. This is on the letter the card came with.
For option 3 you must enter your 16-digit card number.
Once you've entered your 16-digit card number, you'll have the following options:
- option 1 – to hear your balance
- option 2 – for recent transactions
- option 3 – retrieve your PIN
- option 4 – update your telephone access code
You can also view your Healthy Start card balance at a cash machine.