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If you paid for treatment before finding out you had a qualifying benefit or exemption, you might be able to claim a refund.

Refunds must be claimed within 3 months of the date you made payment.

If you live in England

Download, print and return the relevant form:


You can also order a form online and we'll post it to you. The HC5(W) form cannot be ordered online - call 0300 330 1343 and we'll post the form to you.

To claim a prescription refund, ask your pharmacist for a ‘FP57’ refund receipt when you pay, you cannot get one later. The FP57 form tells you how to claim your refund.

If you live in Scotland

Download and print the HC5 – Scotland refund form (PDF: 80.5KB) and post it back to us.

You can also get an HC5 from your GP practice or pharmacy.

If you paid for a prescription issued in England, read more on our website.

If you live in Wales

Visit the Wales help with health costs website to download leaflets and forms.

You can also call 0345 603 1108 and select the option for health publications to get a copy sent to you.

You might be able to get an HC5 from Jobcentres, NHS hospitals, GP practices, dentists or opticians.

If you paid for a prescription issued in England, read more on our website.

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